Officer - Service Centre; UAE National
About Us
DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world’s No.1 Free Zone.
Job DescriptionDMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world’s No.1 Free Zone.
Company ProfileDMCC is a center of global trade. Headquartered in Dubai, DMCC is the world’s most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive.
Made for Trade, DMCC is proud to sustain and grow Dubai’s position as the place to be for global trade today and long into the future.
- Communicate efficiently and professionally with Free Zone counter clients, educating them on the relevant requirements for all types of services provided.
- Establish a service-oriented approach and develop strong professional relationships with Members. Addresses all client requests and queries in a prompt and efficient manner.
- Adhere to customer service standards and deliver services to the best interest of the members.
- Adhere to all performance standards and proactively work towards maintaining overall department KPIs.
- Receive and verify all information required to proceed with member services and ensure error free and timely transactions.
- Initiates contact with Free Zone members when required to update them on their pending status and request any further information.
- Assists clients registering / applying for Free Zone services Online Portal. Enters all relevant data onto the system and updates the system to enable clients to track their application status (Close/ update SR).
- Ensure up to date product and process knowledge and contribute for continual improvement processes and idea management.
- Bachelor’s degree in any discipline or a diploma
- 1 to 3 years’ experience in Client Relationship Management with strong communication skills.
- Previous client facing experience and strong people skills
- High level of computer literacy & power point skills
- Communication Skills (Listening, Verbal, Written).
- Language
Skills:
Excellent English language, Additional language (Arabic).
- Working at the world’s best Free Zone with highly motivated colleagues
- A very diverse workforce from all around the globe
- Well-being initiatives all over the year
- Market competitive basic salary
- Housing allowance
- Transportation allowance
- National Allowance
- Annual flight allowance
- Other alternative family benefits
- Pension Scheme
- Discretionary bonus schemes
- Generous annual leave
- Medical and life insurance cover
- Free covered parking
- Retail discounts with over 450 outlets across JLT.
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