Call Center Representative

Overview

As a Call Center Representative you will be the frontline of an organization. Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

• Manage a high volume of inbound and outbound calls
• Escalate customer inquiries to other departments and team members when necessary
• Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy
• Keep customers' information accurate and up to date on the CRM system
• Work in line with company KPI’s regarding call volume and service levels
• Collaborate with other call center representative to improve customer service

• High School Diploma or above
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Demonstrated computer skills, able to pick up and learn new software quickly
• Native Arabic speaker
• Fluent English speaker
• Female (strictly!)
• Able to multi-task effectively and work in a fast-paced, dynamic environment