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Specialist, Client Care Unit - UAE National
Job Description & How to Apply Below
Job Summary
- To perform service operations activities that supplements to the frontend request placed by the client.
- To manage the generic mailbox of the bank and other activities like client CEMS request checker.
- To perform survey calling activity and update MIS appropriately.
- To maintain records / MIS of the types of error and the issues and all complaints handled.
- Adhere to Key deliverables with focus on
- Productivity Benchmark
- Process accuracy.
- Request resolution within SLA
- Work jointly with team and all Units towards achievement of Organizational Objectives
- Unplanned offs
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