Service; Arabic/French Speaking
START YOUR JOURNEY WITH US
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
LOVE WHAT YOU DO EVEN MOREAt Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.
We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
- Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
- Competitive salary and benefits, including on-property accommodation and full-board meals.
- Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
- Comprehensive medical and life insurance coverage.
- All the tools, resources, and support you need to excel every day.
THE ROLE
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
SAFETY AND SECURITY- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
- Places outgoing calls.
- Receives messages and deliver the same in timely and efficient manner.
- Logs all service requests, defects, incidents in GXP.
- Provides information about hotel services to guests.
- Understand the telephone operator board or PBX switchboard operations.
- Knows what action to take when an emergency call is required.
- Monitors automated systems including CCTV when engineering and maintenance department is closed.
- Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
- Assists in reporting telephone equipment or service complaints and problems.
- Trains or assists with training new telephone operators in performance of job duties.
- Be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
- Must be polite and courteous while answering the phone.
- Keep records of calls placed and received by all departments and recording the call charges.
- Update all necessary information on the PMS /Opera.
- Upload all registered guests in house in CID (Criminal Investigation Department) system.
Customer Service Orientation:
The jobholder is responsible for carrying out the supervision of guest,…
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