Customer Success Management Specialist

Job Title

Customer Success Management Specialist

The Customer Success Management Specialist drives customer relationships post‑sale, ensuring adoption and value realization of Amadeus solutions. The role focuses on building strong post‑sales partnerships, supporting renewals, and identifying growth opportunities, while closely collaborating with Sales and internal teams. CSM Specialists develop and execute Customer Success Plans, monitor customer health, and proactively solve challenges to maximize business outcomes.

• Participate in internal handover meetings to understand account plans and customer context
• Co‑create Customer Success Plans with decision‑makers, including KPIs, success metrics, tracking methods, and program design
• Set clear expectations on engagement models with stakeholders

• Drive early adoption and best usage of Amadeus solutions post‑implementation
• Align on deployment and onboarding plans to accelerate time‑to‑value
• Share best practices and guidance to help customers achieve measurable business outcomes

• Monitor key customer health and usage metrics, proactively addressing risks and constraints
• Conduct regular business reviews to assess progress, highlight successes, and identify opportunities for improvement
• Support customers in solving adoption challenges and achieving their strategic goals

• Identify and qualify upsell and cross‑sell opportunities in partnership with Sales Executives
• Proactively manage retention risks and resolve issues early to ensure successful renewals
• Coordinate renewal activities, collaborating with Sales Support, Order Management, and Sales Executives for complex cases
• Maintain accurate and up‑to‑date customer and sales information in Salesforce and other required systems

• 5+ years of experience in Customer Success, Account Management, or a customer‑facing role
• Experience managing small to medium‑size customer portfolios
• Strong stakeholder management, communication, and relationship‑building skills
• Proven ability to drive adoption, deliver customer value, and achieve ROI
• Proactive, data‑driven, and customer‑centric mindset
• Experience with CRM tools such as Salesforce
• Business Intelligence experience is a plus

🎯 A critical mission and purpose – At Amadeus, you’ll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on‑the‑job training to formal activities, and daily interactions.
🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well‑being.
💰 A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
🌟 A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A Reliable Company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.