Service Advisor | Motors | Lexus

Job Requisition  : 174532

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

As a Service Advisor, you will be the primary representation of the brand to our customers, ensuring an engaged and seamless Aftersales experience. You will build long-term relationships with customers, coordinate service processes, and contribute to revenue achievement while maintaining high customer satisfaction and retention.

• Build long-term relationships with customers to ensure loyalty and retention.
• Achieve monthly revenue targets by upselling services and managing discount control.
• Consult customers throughout the service process to ensure vehicles are fixed right the first time.
• Coordinate with the Production Team to provide timely vehicle progress updates to customers.
• Explain the work performed and associated costs at vehicle delivery to highlight the value of services.
• Manage and resolve customer complaints effectively to sustain and improve Customer Service.
• Ensure compliance with Standard Operating Procedures, company policies, and distributor programs.

• Strong customer handling and interpersonal skills.
• Technically proficient with product and process knowledge.
• Good communication skills in English; basic Arabic is preferred.
• Working knowledge of MS Office; SAP knowledge is a plus.
• Honest, responsible, culturally sensitive, and team-oriented.

• You will work closely with Reception Managers, Aftersales Managers, and Workshop Teams. This team is dedicated to providing an exceptional customer experience, achieving service revenue targets, and maintaining brand reputation.
• What equips you for the role
• Diploma or Bachelor’s degree in Automobile / Mechanical Engineering.
• 3–5 years of experience in the automotive industry, preferably in a service role.
• Proven track record in customer engagement and revenue generation.