Customer Relationship Officer

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** Location** | Dubai, United Arab Emirates ||
** Qualifications** | Intermediate ||
** Experience** | No |## Job Overview Emirates Islamic seeks a
** full-time, on-site
** Customer Relationship Officer (UAE Nationals only) in Dubai to support Priority Banking. You will deliver end-to-end service within TATs, handle queries/requests/complaints, process applications and system requests, and partner closely with the assigned Relationship Manager to elevate customer experience and deepen product adoption.###

Key Responsibilities
* Provide end-to-end servicing for Priority Banking clients; ensure walk-in customers at Priority Centers are served promptly.
* Own customer queries, requests, and complaints; aim for First Contact Resolution with full follow-through and escalation when needed.
* Process customer applications and system requests accurately and on time.
* Adhere to bank policies/procedures; report discrepancies to management.
* Support RM portfolio activity and relationship objectives.
* Drive cross-sell so each Priority customer maintains *≥ 5 products
* with the bank.### Requirements
* UAE National (as per role requirement).
* High School or Bachelor’s degree.
* Relevant experience in a similar customer service/priority banking role preferred.
* Strong communication, service ownership, and problem-solving skills.
* Policy adherence, accuracy, and follow-up discipline.### Benefits
* Competitive salary package with preferential employee banking facilities.
* Work-life balance and wellbeing initiatives.
* World-class learning & career development.
* Generous annual leave and private healthcare.### Quick Details
* ** Salary Range:
** Market Competitive
* ** Job Sector:
** Banking (Shariah-compliant)
* ** Job Type:
** Full-time, On-site
* ** International Applicant:
** UAE Nationals only
* *
* Qualifications:

** High School/Bachelor’s; relevant banking service experience preferred
* ** Job Categories:
** Priority Banking, Customer Service, Relationship Support, Complaints Resolution, Cross-sell
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