Reservations Agent

Bâoli Dubai is a glamorous dining and nightlife destination inspired by the French Riviera, bringing together exquisite Asian cuisine, chic design, and an electric atmosphere. Located in the heart of Dubai, Bâoli is renowned for its vibrant parties, stylish clientele, and impeccable service. This sophisticated venue offers guests a seamless blend of fine dining and high-energy entertainment, making it one of the city’s most sought-after nightspots.

We are currently looking for a Reservations Agent to join our team. The successful candidate will be responsible for efficiently managing guest reservations, ensuring accurate and timely communication, and delivering exceptional customer service while supporting revenue generation and a seamless guest experience.

• Manage reservations accurately via phone, email, Whats App, Instagram, and other approved channels in line with SOPs
• Handle all incoming and outgoing calls professionally, following approved greeting standards and scripts
• Maintain up-to-date knowledge of menus, events, promotions, and restaurant policies
• Process reservation confirmations, amendments, cancellations, and advance deposits correctly in the system
• Respond to guest inquiries and handle complaints calmly and professionally
• Support upselling and cross‑selling initiatives to maximize revenue
• Analyze reservation trends and assist with reporting and forecasting
• Maintain accurate guest profiles and ensure data protection compliance
• Communicate effectively with management and the hosting team to ensure smooth operations
• Maintain a clean, organized work area and adhere to grooming and hygiene standards
• Provide exceptional guest service and support the reception team as required

• Minimum 2 years of experience in a similar role within the hospitality industry and a comparable concept (preferred but not limited to)

• Proficiency in English, with a strong command of grammar, spelling, and composition; additional languages are a plus
• Strong communication and interpersonal skills
• Basic computer skills: prior experience with restaurant reservation systems is an advantage
• Customer‑focused mindset with a positive attitude and consistently friendly demeanor
• Strong active listening skills, with the ability to understand guest needs and respond appropriately
• Friendly, approachable, and professional personality
• Cooperative and team‑oriented, with a willingness to support colleagues and contribute to a positive work environment
• Ability to perform effectively under pressure while maintaining composure
• Positive, energetic, and proactive attitude
• Willingness to go the extra mile to ensure guest satisfaction and exceed expectations
• Genuine passion for customer service and hospitality, with a commitment to delivering exceptional guest experiences