Receptionist, Customer Service​/HelpDesk

A Customer Experience Representative is the first point of contact for customers and visitors. This role requires excellent communication and customer service skills to provide a positive experience for clients. The receptionist is responsible for managing phone calls, greeting visitors, and assisting with various administrative tasks within the dealership.

Customer Service

• Greet customers and visitors in a friendly and professional manner.
• Assist customers with inquiries, provide information about available vehicles, and direct them to the appropriate department or staff member.
• Handle customer complaints and issues, ensuring prompt resolution or escalation as necessary.

Phone Management

• Answer and direct incoming phone calls to the appropriate department or staff member.
• Take accurate messages and ensure they are delivered to the intended recipient in a timely manner.
• Provide basic information to callers, such as dealership hours and location.

Administrative Support

• Assist with administrative tasks, including data entry, filing, and document organization.
• Prepare and distribute internal and external communications as needed.
• Manage and distribute incoming mail and emails to the appropriate recipients.
• Coordinate with other departments to ensure smooth communication and customer service.
• Work closely with sales and service teams to provide seamless support to customers.
• Send the required report to CRM, Sales Manager, and call center

• Must have excellent presentation and communication skills.