Customer Relations Executive

This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability.

• Owns the first level customer relationship for all BAU activities, including incoming requests and enquiries
• Coordinates contract execution with all relevant stakeholders to ensure high level of customer satisfaction
• Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
• Supports regulatory customer and internal compliance requirements
• Manages customer queries and complaints to a satisfactory resolution
• Supports Account Manager in relation to contract delivery
• Supports internal requirements in relation to service delivery
• Manages multiple small-medium size or complexity customer accounts with minimal support
• Handles customer service inquiries, requests and problems directly through a variety of mediums and also face to face, able to manage these effectively
• Uses internal tools and systems effectively

• Mid-Senior level

• Full-time

• Customer Service and Supply Chain
• Industries:
  Software Development, Banking, and Financial Services