Reservations Agent

Reservations Agent – Hilton

A Reservations Agent will serve as the main contact for room reservations at the hotel, offering excellent service and influencing the Guest’s decision to stay at the property.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. You will provide excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, you will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest’s expectation.
• Provide prompt and efficient service while maintaining the hotel’s brand standards.

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It would be advantageous to demonstrate the following capabilities:

• Previous experience in a Reservations environment.
• Tertiary qualifications, or other collegiate-level degree.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Double Tree by Hilton Dubai M Square Hotel & Residences

Full‑time

Doubletree by Hilton

Call Center and Reservations

Entry level

Full‑time

Other – Hospitality