Customer Service Specialist; Hindi​/English

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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry‑leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital‑asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features and more.

We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem that advances the freedom of money and improves financial access for people around the world.

Join Binance’s Customer Service team and be part of a client‑facing business function where exceptional support is our priority. We aim to create a platform where users receive top‑quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints and identification approval processes for our world‑class cryptocurrency exchange platform.

We seek empathetic, communicative and problem‑solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

• Minimum 1 year experience in customer service, preferably in finance or e‑commerce industry
• College degree or above
• Bilingual proficiency in English and Hindi is required for effective communication with international partners and stakeholders
• Previous experience with cross‑functional support will be advantageous
• High level of honesty and integrity; proactive and meticulous; sense of responsibility and spirit of teamwork
• Ability to work under pressure, strong communication skills and aim to exceed expectations
• Passionate about the customer service industry and willing to work under different shifts
• Positive about the crypto industry

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure
• Tackle unique, fast‑paced projects with autonomy in an innovative environment
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work‑from‑home arrangement (may vary depending on business team requirements)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice
. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location:

Dubai, United Arab Emirates.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Customer Service. Industries:
Technology, Information and Internet.