Customer Support Assistant

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together.

Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

We are looking for a proactive and customer-focused Customer Service Assistant to provide administrative support to the wider team for the Harvey Nichols Whats App service. The role is key to ensuring an excellent customer experience by managing inquiries, coordinating services, and supporting sales operations.

• Handle customer inquiries via Whats App, including:
• Item availability, reservations, delivery status, promotions, and sales information.
• Manage Whats App customer delivery tracker (driver booking, customer details, invoice, item quantity, and payment information).
• Maintain Whats App daily sales tracker by section.
• Record and manage customer details and brand/item inquiries.
• Send Pay Tab payment links for purchases (Whats App and non-Whats App customers).
• Coordinate with internal teams (Driver Coordinator, Tailoring, Repair) for customer follow-ups.
• Provide occasional cashier support (POS transactions).
• Assist with SIM stock support.
• Support the HN Signature Counter for customer gift wrapping and personalization.
• Prepare Whats App weekly/monthly trade reports.
• Liaise with customers and Managers on Duty for escalations or additional support.
• Ensure customer expectations are met with a service-oriented, solutions-driven approach.

Education

• Minimum:
  High school diploma.

Experience

• At least 2 years of customer service or administrative support experience, preferably in retail.
• Strong communication skills with the ability to clearly convey information.
• Problem-solving mindset with a customer-first attitude.
• Ability to build effective relationships and encourage collaboration.
• Experience managing multiple tasks and priorities in a fast-paced environment.
• Excellent attention to detail and organizational skills.