Front Office Agent

Job Overview:As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

• Guest Arrival and Departure:
  • Warmly welcome guests upon arrival and facilitate a smooth check-in process.
  • Provide information about the resort's facilities, services, and special promotions.
  • Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
• Reservation Management:
  • Manage guest reservations, ensuring accuracy and completeness.
  • Effectively communicate room rates, packages, and availability to guests.
  • Assist with room assignment and accommodate special requests whenever possible.
• Guest Services:
  • Address guest inquiries and provide information about local attractions, dining options, and activities.
  • Handle guest requests promptly and liaise with other departments to fulfill special requirements.
  • Coordinate with the concierge to arrange transportation, tours, and other guest services.
• Communication:
  • Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
  • Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
• Problem Resolution:
  • Address and resolve guest concerns or issues in a timely and effective manner.
  • Report any recurring issues or trends to the Front Office Manager for continuous improvement.
• Administration:
  • Ensure accurate record-keeping of guest information, preferences, and special requests.
  • Assist in the preparation of daily reports, including occupancy rates and revenue figures.
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