Customer servicer executive - Emirati female

Date Posted: 22-11-24

Job location:

Dubai - UAE

Candidate Must be in UAE

* high school / diploma holders / degree holder / freshers can APPLY

Key Responsibilities & Accountabilities:

• Customer Inquiries:
  Respond to customer inquiries and provide timely, accurate information on products, orders, and services.
• Order Management:
  Process and manage customer orders, ensuring accurate entry andtimely fulfillment.
• Product Recommendations:
  Offer expert product recommendations and assist customers in selecting the right products based on their needs.
• Logistics Coordination:
  Coordinate with logistics to ensure on-time delivery and provideupdates on order status.
• Issue Resolution:
  Professionally resolve customer complaints, returns, and issues, ensuring customer satisfaction at all times.
• Relationship Building:
  Build and maintain strong relationships with customers to drive loyalty and repeat business.
• Team
  
  Collaboration:
  
  Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
• Record Maintenance:
  Maintain accurate records of customer orders, communications, and feedback in the system for future reference.
• Customer Account Management:
  Update and manage customer account information,ensuring data accuracy.
• Customer Feedback:
  Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.

Requirements:

• Experience:
  
  Previous experience in customer service, sales, or a related role. Experience in the food industry is a plus.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with a strong ability toengage and assist customers.
• Problem-Solving:
  Strong problem-solving abilities and a customer-first attitude.
• Multitasking:
  Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Technical Proficiency:
  Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience with
  
  CRM or order management software.
• Teamwork:
  Strong collaborative skills to work with different teams and ensure smooth processes.
• Adaptability:
  Ability to thrive in a fast-paced, dynamic environment.