Customer Care Executive

Talent Acquisition Specialist | Azizi Developments | One of UAE’s 50 Most Inspiring Changemakers (2025) by Khaleej Times Responsibilities

• Act as the first point of contact for walk‑in customers, phone calls, emails, and digital inquiries, ensuring a professional and welcoming experience.
• Handle customer queries, requests, and complaints efficiently while maintaining high service quality standards.
• Provide accurate information about Azizi Developments’ projects, services, policies, and procedures.
• Coordinate with internal departments such as sales, leasing, handover, and facilities to ensure timely resolution of customer concerns.
• Maintain accurate records of customer interactions, complaints, and resolutions in the system.
• Follow up with customers to ensure complete satisfaction and proper closure of requests.
• Adhere to company service protocols, SLAs, and customer experience guidelines.
• Build and maintain strong relationships with customers through clear communication, empathy, and professionalism.
• Support front desk and reception activities when required.
• Contribute to continuous improvement of customer service processes through feedback and reporting.

• Proven experience in front‑end customer service or customer care, preferably in real estate or a service‑oriented industry.
• Strong verbal and written communication skills.
• Customer‑focused mindset with excellent problem‑solving and conflict resolution skills.
• Ability to manage high‑volume customer interactions and work effectively under pressure.
• Proficiency in MS Office and customer relationship management systems.
• Professional appearance, positive attitude, and alignment with Azizi Developments’ brand values.

• Associate

• Full‑time

• Customer Service, Consulting, and Strategy/Planning

• Real Estate, Real Estate and Equipment Rental Services, and Building Construction