Customer Service Advisor Bilingual- English​/Russian

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• Receive inbound calls from customers, prospects and non‑customers while maintaining established standards for the number of calls, pick‑up time, duration of call and quality of call.
• Provide high‑quality customer service by answering enquiries efficiently and politely with correct and complete information and redirecting customers where appropriate.
• Identify and maximise selling and cross‑selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up‑to‑date with changes and developments to products, services and procedures.
• Participate in outbound calling programmes and other projects and activities when required.
• Handle projects and tasks whenever required and asked by management.
• Perform customer transactions accurately and efficiently.

• Minimum 1 year call‑center / customer‑service experience, preferably within the real estate sector.
• Bilingual fluency in English (B2+ level) and Russian.
• Good communication and interpersonal skills.
• Competent use of PC, with strong knowledge of MS Excel formulas.
• Graduate preferred in any stream; a combination of education and experience may be used to substitute and/or be considered in lieu of a bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high‑production work environment.
• Results‑driven, enthusiastic, detail‑oriented and dependable; eager to learn the tricks of the trade for future growth.
• Open to work 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and ready to be moulded for a suitable role internally as time progresses.

Disclaimer The above statements describe the general nature and level of work being performed by people in this role. They are not an exhaustive list of all responsibilities, duties and skills required.

Concentrix is an equal‑opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

• Entry level

• Full‑time

• Other

• IT Services and IT Consulting