Call Center Executive

Job Title:
Call Center Executive
Location:
Dubai, UAE

Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.

• Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner
• Provide accurate information about our clinics, services, and policies
• Manage patient complaints and concerns, resolving issues efficiently and effectively
• Collaborate with internal teams to ensure seamless patient experience
• Document patient interactions and maintain accurate records
• Meet or exceed call quality and productivity targets

• Bachelors degree in a relevant field
• 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations
• Strong interpersonal and communication skills
• Fluency in English (spoken and written)
• Proficiency in additional languages (Arabic, French, Russian) is a plus
• Excellent problem-solving and conflict resolution skills