Customer Service Consultant

We are seeking a proactive and customer-focused Customer Service Consultant to join our team. The ideal candidate will be responsible for delivering exceptional service experiences, handling customer inquiries, and building strong relationships to ensure customer satisfaction and retention.

This role is ideal for individuals who enjoy working with people and are passionate about delivering high-quality customer experiences.

• Serve as the first point of contact for customers via phone, email, or in person.
• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve issues efficiently while maintaining a positive customer experience.
• Maintain and update customer records in internal systems.
• Collaborate with internal teams to ensure smooth resolution of customer concerns.
• Identify opportunities to improve service processes and customer satisfaction.

• Proven experience in a customer service, customer support, or consulting role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict‑resolution abilities.
• Ability to multitask and work in a fast‑paced environment.
• Customer‑centric mindset with attention to detail.
• Proficiency in MS Office and customer service systems is an advantage.

Seniority level:
Associate

Employment type:

Full‑time

Job function:
Customer Service

Industries:
Telephone Call Centers