Reservation Agent

Job Description

We are seeking a dedicated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Your role is crucial in creating positive first impressions and setting the stage for memorable stays at our property.

• Handle incoming calls, emails, and online reservations efficiently and professionally
• Provide detailed information about room types, rates, packages, and property amenities
• Upsell room categories and additional services to maximize revenue
• Process reservations accurately, ensuring all guest preferences and special requests are recorded
• Collaborate with other departments to address guest inquiries and resolve issues promptly
• Maintain up-to-date knowledge of promotions, events, and local attractions
• Generate and distribute daily reports on reservation activities
• Assist with group bookings and coordinate with the sales team when necessary
• Ensure compliance with company policies and procedures
• Contribute to a positive work environment by maintaining a friendly and helpful attitude

• Previous Experience in a hotel
• Proficiency in hotel management software, preferably Opera
• Strong interpersonal and problem-solving abilities
• Excellent communication skills, with fluency in English (additional languages are a plus)
• Demonstrated ability to work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic computer skills, including proficiency in Microsoft Office suite
• Knowledge of hospitality industry standards and best practices
• Ability to multitask and prioritize effectively
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts, including weekends and holidays
• Team player with a collaborative approach to work

Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.