Customer Service Representative

Customer Care & After-Sales Support Agent (Full-Time)

Location:

Dubai (Business Bay)

Industry: E-commerce

Start date:

ASAP

We are looking for a Customer Care & After-Sales Support Agent to join our growing team.

The ideal candidate is organized, calm, proactive, and able to deliver a premium client experience through email, Whats App and phone support.

• Handle all incoming customer inquiries via email, phone, and social media messages
• Manage after-sales cases (returns, exchanges, order follow-ups)
• Track customer orders and coordinate with logistics partners
• Provide clear, friendly, and solution-focused responses
• Maintain accurate records in our CRM
• Assist with daily operational tasks related to customer satisfaction

• Excellent command of English (French is a plus)
• Previous experience in customer service or e-commerce preferred
• Strong communication and problem-solving skills
  
  Ability to stay organized in a fast-paced environment
• Positive attitude, patience, and attention to detail
• Comfortable using Shopify, Gmail, spreadsheets (training provided if needed)

• A dynamic work environment within a fast-growing wellness & beauty brand
• Supportive team and healthy company culture
• Growth opportunities as the company scales
• Competitive salary based on experience