Customer Service Ambassador - Luxury Retail

Customer Service Ambassador - Luxury Retail
- Arabic and English Speaker page is loaded## Customer Service Ambassador - Luxury Retail
- Arabic and English Speaker locations:
ARE Dubaitime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R1658167

Job Title:

Customer Service Ambassador - Luxury Retail
- Arabic and English Speaker

Job Description The Luxury brand ambassador position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through other social channels depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.## Essential Functions/Core Responsibilities As a Luxury brand ambassador, you will:
* Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, Whats App...)
* Curate unforgettable, personalized experiences for high‑net‑worth clients
* Maintain broad knowledge of client products and/or services
* Exceed sales and CRM targets while fostering long‑term client relationships
* Leverage your deep product knowledge—materials, craftsmanship, heritage—to advise and inspire
* Maintain utmost discretion and professionalism in every interaction
* Collaborate seamlessly with the team to uphold brand standards across all touchpoints
* Support on ecommerce related enquiries for all sites in the region
* Respond to after-sales related questions(basics only) o
* Transfer calls/e-mails to the appropriate department as needed and follow-up to closure
* Have the brand culture and knowledge to respond with service excellence to all types of questions
* Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients' requests
* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
* Participate in activities designed to improve customer satisfaction and business performance
* Offer additional products and/or services
* Track, document and retrieve information in call tracking database## Candidate Profile
* 3–5 years of experience in luxury retail, upscale hospitality, or high-end customer service
* Fluent in English; (B2 , C1 level + ) Arabic (and other languages) are strong assets
* University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage
* Proficient with CRM or POS systems—able to track and enhance customer engagement
* Exceptional interpersonal skills, emotional intelligence, and passion for luxury
* Highly presentable, with a keen eye for detail and professional composure
* Tolerance for repetitive work in a fast-paced, high production work environment
* Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
* Able to rotate shifts, as needed
* Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws## Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  

Starter without sustained metric performance levels.## Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION PHILIPPINES  
• Minimum of two years of college education with at least six to twelve months of call center
• Ability to think clearly and can explain difficult issues effectively, both above average written and verbally
• Demonstrate product expertise
• Basic computer navigation skills and computer knowledge
• Ability to train othersINDIA
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding…