Customer Service
Job in
Dubai, UAE/Dubai
Listed on 2025-11-13
Listing for:
Book That Boat
Full Time
position Listed on 2025-11-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Location: Dubai, UAE
Company: Book That Boat .ae
About Us:
Book That Boat .ae is a leading platform for booking boat rentals in Dubai. We pride ourselves on delivering exceptional customer experiences and seamless bookings for our clients. We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative
.
Booking Management
- Handle customer inquiries and bookings via phone, email, and in-person.
- Ensure accurate input of booking details into the system and provide confirmation to customers.
- Promote additional services and upgrades to customers, such as extended rental hours or premium packages.
- Suggest complementary experiences to enhance customer satisfaction and revenue.
- Greet customers upon arrival at the boat, confirm bookings, and collect any outstanding payments.
- Provide customers with a brief overview of safety protocols and boat features.
- Inspect the boat before departure to ensure it is clean, well-maintained, and ready for the customer.
- Address any issues or discrepancies with the boat owner or maintenance team promptly.
- Act as the primary point of contact for customers during their rental period.
- Resolve any customer concerns or complaints professionally and efficiently.
- Maintain accurate records of bookings, payments, and customer feedback.
- Assist with daily reports and operational documentation.
- Previous experience in customer service, hospitality, or the boating industry is preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Proficiency in English (Arabic or other languages is a plus).
- Familiarity with Dubai’s tourism and boating industry is an advantage.
- Competitive salary package.
- Opportunities for growth within a dynamic and expanding company.
- A vibrant and supportive work environment.
How to Apply:
If you are passionate about delivering excellent customer service and enjoy working in a fast-paced, customer-oriented industry, we would love to hear from you! Please send your CV and a brief cover letter to jobs.
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