Customer Service & Administrator

Position title

Customer Service & Administrator Description Zurich  Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – New Business Servicing, as Customer Service & Administrator you are expected to process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Responsibilities As Customer Service & Administrator, your role will involve:
* Sets and achieves targets to maintain productivity, efficiency and quality standards.
* They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
* They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, and work collaboratively across all operational areas.
* They take personal responsibility for resolving basic queries from customers and agents.
* They help identifying and taking forward continuous improvement opportunities.

Qualifications To be successful in this role, you will need:
* Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
* Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.

Previous experience working within an international and diverse cultural organization would be beneficial.
* Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

* Analytical and problem-solving mindset.
* Accuracy and Attention to details.
* Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
* Excellent negotiation and communication skills both written and verbal in English and Arabic.
* Digital Literacy

Job Location Dubai, Dubai, United Arab Emirates
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