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Lead Customer Support Team Startup
Job Description & How to Apply Below
At Mailscale, we're helping businesses to grow and be seen by sending more emails.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to feel understood and taken care of.
To achieve this, we need talented leaders just like you :)
Does this excite you?
Tasks- Lead, hire and manage a support team.
- Develop, implement and improve support strategies and KPIs.
- Maintain & Improve support documentation and processes.
- Proven experience in customer support or similar roles.
- Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
- Strong communication and leadership skills.
- Empathy and passion for customer service.
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