FBO Operations Controller

Execu Jet delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open, and engaging relationships with passionate colleagues.

Execu Jet Middle East is currently seeking an Operations Controller to fill a vacancy within our Fixed Base Operation (FBO). The main objective of the role is to facilitate the arrival and departure of aircraft and their passengers.

• Responsible for facilitating the arrival and departure of aircraft and their passengers
• Coordinate aircraft servicing in an efficient and timely manner
• Render personal service to VVIP passengers/guests in the FBO
• Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered
• Prepare and present crew flight briefs
• Facilitate comfort of passengers/guests and create harmonious atmosphere
• Greet and welcome passengers/guests to FBO
• Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required
• Assist with tasks such as loading luggage on/off aircraft and vehicles
• Guide and escort passengers/guests to/from designated aircraft
• Expedite transfer of passengers/guests between aircraft and FBO/limousine service
• Inform passengers/guests upon request, concerning schedules and travel itineraries
• Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well‑being of passengers
• Process handling files accurately and in a timely manner
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved
• Responsible for facilitating the arrival and departure of aircraft and their passengers

• Minimum two years experience within the Aviation Industry is mandatory
• Minimum two years experience of Hospitality Experience with in Aviation Industry
• Minimum high school Qualification
• Experience in dealing with VIP guests/Passengers
• Must hold UAE driving licence
• Fluency on written and spoken English. Additional Languages Advantageous (Arabic, Russian or French)
• Good Computer skills Basic Word and Excel

• Professional
• Trustworthy
• Ability to multi‑tasks in a faced pace work environment
• Ability to work under time constraints
• Friendly, Calm and polite under difficult situations
• Patient, tolerant and with a positive approach
• Team Player/ Works well without supervision
• Strong Problem Solving Skills
• Excellent Oral Communication Skills