Video-Focused Venue Technician

Video-Focused Venue Technician

Encore is looking for a Video‑Focused Venue Technician to assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event and support flawless audiovisual event setup.

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Ensure flawless event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all company security and safety measures; adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• Work as part of a team on larger scale projects when required.

• Deliver world class service; strive to exceed expectations of internal and external customers.
• Maintain positive relationships with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/venue/client relationship.

• Understand technical aspects and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software.
• Handle equipment challenges and changes in a timely and professional manner.

• Understand company processes, follow procedures, complete systems entry and paperwork accurately.
• Use equipment sheets to determine equipment scheduled for set up and for strike; interact with other staff and outside vendors for equipment.
• Employ floor up‑selling techniques to increase revenue.
• Work with clients to finalize invoices.

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Events Services