Planning and Optimisation Officer, dnata Airport Operations

Overview

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.

As a Planning and Optimisation Officer you will, assist in the planning, development and review of resource plans and rosters by applying Industrial Engineering studies using available tools while ensuring effective engagement and deployment standards across areas of dnata Airport Operations.

• Plan – In Liaison with Resource Planning Specialist develops various what-if scenarios, monitors the planning and the execution of manpower optimisation initiatives whilst acting as technical liaison between vendor and the planning, rostering, pre-planning, and real time control teams. Ensures understanding of the core responsibilities and plans time and workload appropriately to fulfil the deliverables as outlined for the Line department assigned.
  
  Ensures compliance to the standard operating procedures (SOPs) and work instructions (WIs) as applicable to Resource Planning and Optimisation. Escalates critical information or issues arising appropriately and in a timely manner to line Manager/team leads, ensuring that the details are accurate, any red flags have been highlighted and operational considerations or recommendations have been suitably included. Plans, schedules & co-ordinates periodic diagnostic and performance measurement studies in order to monitor the standards, identify weakness and potential areas for improvement.
• Deploy – Establishes & agrees positional resource deployment levels for each functional area and to be used as the basis for Roster design and planning. Roster framework for positional roles to be shared on a periodic basis (seasonal). Maintains regular co-ordination and communication with Resource planning, support services, RTC and EGIT, to ensure that the RMS systems deliver the desired operational results and are configured in line with business needs.
• Lead – Acts as the subject matter expert (SME) for Resource Planning contributing to projects, process reviews and problem solving as required. Evaluate feedback from Real Time Control (RTC)/statistics reports on engagement rule variations and utilise information to review and recommend revised engagement standards. This will help in an optimised plan-deliver-review cycle. Prepares and maintains all regular/adhoc reports pertaining to KPI, Seasonal Roster Summary MIS reports, & ISO Audit Data.
  
  Guides, coaches, and performance manages the end-to-end manpower management process acting as a key enabler for continuous improvement opportunities, including training of new system users. Leverages data analytic tools and design dashboards to monitor the operational, employee and customer implications resulting from the implementation of optimised rosters.
• Execute – Generates monthly PLS files using the defined GS planning (Planning System) scenario model for assigned areas and share with Support services team for named roster generation in SPX (Roster System). Prepares & Analyses Current/Future Flight Operating Plan for OAL, EK & FZ as per latest available info. Simulate Bay information for Future Flight Schedule based on current stand planning & flight parking policy.
  
  Supports Resource Planning Specialist in preparing optimised manual master rosters for assigned volume roster categories based on agreed roster rules. Summarise optimised roster statistics like roster coverage, under coverage, utilisation, and roster inefficiency to be shared with Line. Conducts Operational Analytics/Diagnostic & Resource Re-estimation based on various what-if operating scenarios. Reviews review and maintain department wise Engagement Standards and ensure same is aligned with SLA/COC documents.
  
  Recommends performance improvement measures through a continuous review of the end-to-end manpower management process and provide in depth analysis in order to achieve continuous improvement, including operations research, feasibility studies and support in the…