Senior Customer Success Manager - UAE

About Us

, we’re building the most impactful healthcare company on Earth.

We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world‑class models and deployed in real‑world care.

• 450+ organizations signed 16 months
• AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%
• 5M+ Clinical Tasks completed to date, serving 36+ specialties
• Raised $25M from YC, Eric Yuan, Amity, Semper Virens
• Patented AI architecture (Med Con-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks

You will own Sully’s most strategic clients and be responsible for:

• Building executive trust and strong client relationships
• Ensuring clients realize value with demonstrable ROI
• Owning expansion opportunities

You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations.

• Own the client relationship: build deep partnerships with C‑suite, VPs, directors, and clinical leaders; run all client meetings, check‑ins and QBRs.
• Lead outcomes: define success metrics, build adoption plans, and ensure our clients win.
• Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
• Playbook building:
  Build the playbook for how we consult and support our highest value accounts.
• Be the voice of the client internally: translate real‑world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients.

• 6+ years in client‑facing roles serving C‑suite / VPs / Directors, running high‑stakes meetings and influencing outcomes.
• Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
• Preferred backgrounds: high‑growth B2B startup experience, ex‑founders, management consultants, and client‑facing finance roles.
• You operate like an owner and take extreme accountability.
• You’re metrics‑driven, prioritize relentlessly, and own results end‑to‑end.
• Willingness to travel up to 20% for in‑person client meetings and industry conferences.

• Master Sully’s product, understand our client’s clinical workflows, and build a point of view on what winning looks like for each strategic account.
• Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts.
• Deliver at least one visible client win (adoption lift, workflow unlock, expansion path).

• Entrepreneurial to your core:
  You think in outcomes, thrive in chaos, and take ownership without limits.
• Mission‑obsessed:
  You’re here to save lives, not just ship features — patients and doctors are your why.
• Impact‑driven & fast‑moving:
  You sprint toward hard problems and ship with sharp judgment.
• Elite teammate:
  You raise the bar through high standards, direct feedback, and craft excellence.

• Revolutionizing the antiquated $800B+ Healthcare market.
• 50%+ of us are ex‑founders. We hire A‑players, not passengers.
• Speed matters — we operate with urgency, autonomy, and ownership.
• You’ll work on real, first‑of‑their‑kind problems at the edge of AI and medicine.
• Your work helps doctors reclaim their time — and patients get better, faster care.