Manager - Demand Management; Shared Services Holding Group Services

Manager - Demand Management (Shared Services) - Dubai Holding Group Services

United Arab Emirates

About Dubai Holding Group Services:

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best‑in‑class service, enhancing the Group's overall performance. Group Services is dedicated to transforming operations, elevating service quality and cultivating specialized teams focused on excellence and innovation.

Group Services comprises of:

Group Services Procurement delivers end‑to‑end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data‑driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.

Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision‑making through insights that drive sustainable growth and profitability.

Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to off‑boarding while fostering a culture that values and supports people—the Group’s greatest asset.

Empowering talent for the future
:
Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success. As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.

Dubai Holding Group Services proudly supports a diverse portfolio of companies:

• Dubai Holding Community Management
• Dubai Holding Land Estates

The Manager - Demand Management will be responsible for the structured intake, assessment, pricing and governance of demand into Group Services.

The role ensures that all new and changing demand (new scope, new services, volume growth, service level changes) is properly evaluated for impact on capacity, cost‑to‑serve, productivity and service performance before approval and mobilisation. This role plays a key part in maintaining financial transparency, sustainable workload planning, and disciplined growth of Group Services.

Please note that this role is centred around governing and prioritising service requests within a shared services model
, rather than procurement, purchasing or supply chain activities. The focus is on managing demand intake
, ensuring alignment with service delivery teams and driving transparency and efficiency across enterprise‑wide shared services.

• Manage the end‑to‑end demand intake process for all new and incremental scope into Group Services.
• Conduct structured scoping assessments including volume analysis, effort and complexity assessment, service level requirements, and operational impact.
• Coordinate with pillar delivery teams to validate feasibility and impact.
• Ensure demand requests are supported by clear documentation and assumptions.

• Operate the Group Services demand governance framework.
• Prepare demand submissions for review and approval forums.
• Maintain a centralised demand log and ensure visibility of pipeline and approved items.
• Track approved demand through mobilisation and transition to steady state.

• Maintain and enhance activity‑based pricing and recharge models.
• Analyse transaction volumes, unit cost assumptions, productivity baselines, and cost‑per‑resource‑unit calculations.
• Support pricing of new services or scope expansions.
• Provide financial transparency on the cost impact of demand decisions.

• Monitor…