CX and Customer Insights Sr PM, AMET Crossborder Business

Amazon seeks a Senior Product Manager to drive strategic initiatives focused on selection and core exports for cross-border commerce, particularly in non-footprint countries. This role will lead complex programs to expand international product selection, optimize export processes, and enhance delivery experiences for regional customers.

• Develop and execute programs to expand international selection for customers in non-footprint countries, ensuring alignment with Amazon’s global expansion strategy.
• Collaborate with global teams across product, engineering, operations, and finance to optimize core export processes and improve cross-border delivery efficiency.
• Enhance the cross-border customer experience through data‑driven improvements, addressing pain points and influencing product roadmaps.
• Partner with stakeholders to innovate solutions that enable seamless shopping experiences for customers worldwide, including localized features and payment options.
• Lead cross‑functional efforts to scale services in new markets, balancing speed, cost, and customer impact.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• 2+ years of driving process improvements experience
• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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