Business Analyst – Planning and Support; UAE Nationals

Position: Business Analyst – Planning and Support (UAE Nationals only)
For additional information, please review .Business Analyst - Sales Administration plays a pivotal role in enabling sales effectiveness, strengthening operational governance, and supporting day‑to‑day business processes across the sales organization. The role requires strong analytical abilities, attention to detail, and a practical understanding of business operations to help drive continuous improvement and seamless administrative support.
** Key Responsibilities
**** Sales Support & Business Operations
*** Provide end‑to‑end administrative and operational support to sales teams, ensuring smooth functioning of business processes and adherence to internal standards.
* Analyse factual and operational data to identify trends, patterns, or inconsistencies that may impact performance, productivity, or customer experience.
* Use insights to diagnose operational challenges and recommend enhancements to workflows, policies, and procedures.
* Monitor sales related KPIs, performance metrics and overall scorecard / business requirements
* Coordinate with cross‑functional teams to ensure alignment and timely resolution of issues impacting sales operations.
** Controls & Governance**
* ** Execute key controls
** for the business unit, assess the effectiveness of existing control processes, identify improvement opportunities, and implement enhancements to strengthen the overall control environment.  
** Perform the Managers Control Assessment (MCA)
** in strict adherence to all applicable policies, standards, and procedures, ensuring accurate and timely execution.  
** Drive and implement control enhancements
** aimed at improving operational efficiency, optimizing processes, and reducing risk exposure across the business.
* Support the management of outsourced vendor relationships, including monitoring KPIs, service levels, and overall performance.
* Participate in governance routines by contributing to reporting, documentation, and compliance-related requirements.
* Assist in transition projects by coordinating tasks, tracking progress, and ensuring process adherence during change initiatives.
** Stakeholder Engagement
*** Work closely with sales agents, vendor teams, and internal stakeholders to ensure effective communication and alignment on business needs.
* Demonstrate strong understanding of how the team interacts with broader business units to deliver shared objectives.
** Others
* ** While the above are indicative, the requirements may evolve basis business requirements
** Qualifications & Skills
*** Strong analytical and problem‑solving capabilities with the ability to interpret operational data.
* Experience managing or working with outsourced vendors, including performance monitoring and governance routines.
* Exposure to transition or process improvement projects is an advantage.
* Solid communication and interpersonal skills, with the ability to collaborate across multiple teams.
* Ability to work independently and manage multiple priorities in a dynamic environment.
* Working knowledge of industry practices, operational standards, and administrative processes.

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- ** Job Family Group:
** Consumer Sales-----------------------------------------------------
- ** Job Family:
** Consumer Sales Support-----------------------------------------------------
- ** Time Type:
** Full time-----------------------------------------------------
- ** Most Relevant Skills
** Please see the requirements listed above.

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- ** Other Relevant Skills
** For complementary skills, please see above and/or contact the recruiter.

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- * Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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