Assistant Relationship Manager - Developer & Govt Programs

Responsibilities

• Support business generation activities through coordination with Developers and Government Housing Programs in line with approved KPIs
• Assist in identifying business growth opportunities by providing regular performance updates, sales tracking, and market insights in collaboration with partners and internal stakeholders.
• Act as a key point of coordination for partners and customer service matters, ensuring timely resolution of queries, complaints, and service issues in line with service level agreements (SLAs).
• Ensure high levels of partner and customer satisfaction through consistent follow-up, service quality monitoring, and proactive issue resolution.
• Liaise with Legal, Operations, and external parties on under‑construction and existing portfolios to support documentation, recovery actions, and avoidance of service escalation or litigation where possible.
• Provide inter‑departmental coordination and operational support to ensure smooth processing of Home Finance applications, including customer onboarding, documentation follow‑up, and system updates.
• Support customer service audits, service recovery initiatives, and root‑cause analysis for repeated customer complaints related to Developers, Government Housing Programs, or internal processes.