Carrier Manager, Business

C.H. Robinson is hiring a Carrier Manager to join our dynamic team in Dubai!

As a Carrier Manager, you’ll be the key point of contact for our customer’s carriers, responsible for building strong relationships, monitoring performance, and driving continuous service improvements. In this role, you’ll act as the customer’s representative to the carrier, ensuring seamless communication and collaboration.

You’ll work closely with the customer’s internal team and our own account team, owning the operational relationship with the carriers. Success in this role requires excellent relationship-building skills, clear and confident communication, a solid grasp of service and cost metrics, and a deep understanding of the transportation industry. Strong project management capabilities are also essential.

If this sounds like the right fit for you, we’d love to have you on board—join us and make an impact!

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Monitor compliance EDI adherence, routing guide compliance)
• Publish and interpret scorecards and service metrics (tender acceptance, OTD, dwell, claims)
• Manage carrier escalations; implement corrective actions
• Maintain master data (lanes, service attributes) with high accuracy
• Work to continuously improve carrier management processes
• Support customer on large RFP exercises
• May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests
• Provide market and network insights to account team
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Bachelor’s degree from an accredited college or university
• Minimum 5 years of professional experience

• Experience with carrier monitoring and compliance processes
• Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
• Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
• Should possess strong root cause and analytical skills
• Strong negotiation and conflict resolution skills
• Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
• Ability to identify, understand and execute based on market trends and pricing strategies
• Proficient in Microsoft Office Suite of programs
• Skilled in interpreting KPIs and compliance metrics
• Advanced Excel and data visualization
• Ability to travel up to 25% (domestically and internationally)
• Values a diverse and inclusive work environment

• The opportunity to shape the future of technology‑enabled supply chain service delivery within a global organization
• A manager role with room to grow, lead transformational initiatives, and expand your influence across operations
• The chance to join a newly established team defining its ways of working, culture, and long‑term impact
• An innovation‑focused environment that encourages experimentation, continuous improvement, and modern ways of working
• Ongoing development through learning platforms, leadership programs, and technology‑driven training
• Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate
• Competitive compensation and benefits with performance-based incentives tied to impact and outcomes

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including:

• Employee Insurance Benefits
• Variable Pay based on position
• Hybrid Work Model with Flexi Hours
• Paid time off to manage work-life balance
• Paid Maternity & Paternity Leaves
• Paid Public Holidays
• Reward & Recognition Program
• Special Mobility Assistance
• Employee Wellness Initiatives
• Plus a broad range of career development, networking, and team-building opportunities

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace…