Associate Vendor Operations

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

In this role, you would be responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. You would be the main point of contact for vendors, ensuring any changes, issues or requests are completed and tracked.

• Support the local Ops Manager and key account managers to improve operational metrics and set vendors up for success.
• Own new vendor onboarding processes, including scanning inventory for catalog creation, ensuring 100% accuracy and completion of assortment information, setting up branches across platforms, and setting up opening hours.
• Action vendor changes such as opening hours, contact numbers, and assortment.
• Coordinate monthly scanning dates for selected accounts and ensure actions are taken immediately (updating catalog, price changes, etc.).
• Responsible for updating vendor assortment catalog and integration processes for assortment, inventory management, and price updates.
• Daily review of performance and monitoring of inventory/price updates, identifying any issues and resolving them to ensure correct availability and prices.
• Regularly review vendor assortment, looking at orders generated and top out-of-stock worst offenders, and share reports with the local Ops Manager.
• Ensure vendors have the right training, tools (devices, etc.), and processes in place to ensure local tracking, implementation, and vendor compliance.
• Serve as vendors’ point of contact for any technical or process issues, creating incident tickets, providing guidance, and solutions immediately.
• Collaborate with other VCs within the market and across the region for best practices and lessons learned.
• Carry out daily checks with limited support, ensuring all local processes are followed and completed.

• At least 1 year of experience in an operational role.
• Valid UAE driver’s license is mandatory.
• Strong vendor operational knowledge.
• Ability to document processes and guidelines.
• Ability to work with data and highlight key insights.
• Ability to solve minor issues efficiently, understand which issues require escalation, and propose documents/changes to mitigate.
• Good understanding of grocery operations.

Role Level: Associate
Work Type:
Full-Time
Country:
United Arab Emirates
City:
Dubai
Company Website:
Job Function:
Strategy & Planning
Company Industry: IT Services, IT Consulting, and Software Development