Carrier Sourcing and Commercial Manager

Carrier Sourcing and Commercial Manager (Cross-Border Parcel / Express)

Location: Dubai, UAE (on-site)

Reporting to: Head of Commercial & Network

Business: RSA Cross-Border

The Opportunity

RSA Cross Border is building a technology-enabled cross-border parcel / express network designed for consolidators and aggregators who need reliable coverage, fast onboarding, and commercially clean execution across many destinations.

We turn fragmented carrier and clearance markets into a single, scalable network layer with consistent commercial structures, clear SOPs, and integration-ready partner data. This role sits at the core of that build. You will be the person who converts carrier conversations and messy commercial inputs into decision-ready pricing comparisons and onboarding-ready carrier packs that the business can deploy.

If you enjoy structured outreach, commercial data capture, normalisation, and disciplined follow-through across multiple markets and time zones, this role is designed to be high impact from day one.

We are hiring a Carrier Sourcing, Commercials & Pricing Manager to support sourcing and onboarding of carriers and clearance partners for our cross-border parcel / express network (with priority on India outbound lanes). This is an execution-led role focused on carrier outreach, commercial data capture, rate-card normalisation, structured comparisons, and onboarding coordination
.

This role is not for fulfilment, warehousing, domestic-only delivery operations, or marketplace eCommerce roles.

What success looks like (KPIs)

• Sourcing throughput
• Rate validation cycle time
• SOP readiness
• Repository hygiene

Core responsibilities

• Identify and prioritise target carriers/partners by lane and market role:
  customs clearance
  , destination injection/last-mile
  , and where relevant linehaul
  .
• Run structured outreach (email/Linked In/calls) using standard request templates and information packs.
• Drive follow-ups and maintain a clean sourcing pipeline tracker (status, next step, owner, dates).

Commercials capture & rate-card normalisation

• Collect and organise: rate cards, zone/weight tables, surcharge matrices, service definitions, cut-offs, invoice examples, credit/payment terms.
• Convert carrier commercial inputs into RSA standard templates to achieve WYSIWYG pricing visibility (surcharges explicit, assumptions documented).
• Build concise comparison packs (typically 2–5 options per lane/market) covering coverage, pricing drivers, constraints, and operational requirements.
• Maintain a structured archive of source documents and the corresponding normalised templates for auditability.

Contracting support & term-sheet summaries

• Coordinate exchange of contracts and supporting documentation after senior alignment on high-level terms.
• Extract key terms into a structured summary for review (term, pricing validity, payment terms, liabilities, SLA, claims, penalties, invoicing cadence).
• Maintain a “red flag” register and issues log (liability caps, claims windows, exclusions, penalty clauses, pricing ambiguities) and route to Legal/role owner.
• Support internal approval flows by ensuring all documentation is complete and decision-ready.

SOP capture & client-ready packs

• Collect carrier SOPs and operational requirements (handover process, scanning events, exception handling, claims flow, cut-offs).
• Draft and maintain client-ready SOP packs (general + lane/country-specific as needed).
• Keep SOPs current and version-controlled, aligned to commercial and operational reality.

Onboarding coordination (Tech, Finance, Ops)

• Coordinate with Tech on integration prerequisites (API specs, label requirements, pre-alert formats, mandatory data fields, event codes).
• Coordinate with Finance on rate validation checks and first-invoice spot checks post go-live.
• Coordinate with Operations on go-live readiness, training inputs, and exception handling playbooks.
• Track onboarding milestones, surface blockers early, and maintain a single source of truth tracker.

Candidate profile

Experience (mandatory)

• Exposure to cross-border parcel/express networks (postal/courier, injection, clearance).
• Experience handling rate cards, surcharges, and carrier documentation in logistics or…