Operations Compliance Associate

Operations Compliance Associate Operations - United Arab Emirates, AE - Full time - 1018

About Insta Shop

Insta Shop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, Insta Shop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at Insta Shop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

About the role

As an Operations Compliance Associate you will be responsible for managing and optimizing the personal shopping process, including coordinating schedules for shoppers, maintaining operational efficiency, and ensuring the technical systems in shops are working smoothly. You will also handle customer inquiries and ensure a high level of service is provided.

Day-to-Day Responsibilities

Overseeing employee leave records, ensuring vacation and sick leave requests are tracked, processed, and updated accurately

Monitoring employee performance on a daily basis to assess productivity levels, provide feedback, and identify areas for improvement

Conducting analysis of both top and low performers, recognizing high achievers and offering additional support to those requiring improvement or guidance

Managing the onboarding process for new hires, ensuring a smooth integration into the team

Overseeing the offboarding process for employees leaving the company to ensure a professional and seamless transition

Ensuring end-to-end monitoring, editing and completion of visa compliance for Last Mile & Personal Shopper teams

Coordination of special projects (NPS, Driver App, Picker App, & operational workflow)

Assistance in completion of timesheets, invoicing, tracking payment cycles and ensuring vendors are paid out on time

Coordination and assistance with branding, marketing & asset related tasks with 3PL operational vendors

Key Qualifications

Bachelor's degree in Business Administration, Retail Management, or related field

Proven experience in retail, customer service, or logistics

Knowledge of inventory management systems and e-commerce platforms

What you will bring

Strong organizational and multitasking skills

Excellent communication and interpersonal abilities

Ability to analyze data to optimize shopper performance and service quality

Technical proficiency with tablets, desktops, and other in-store devices

Customer-focused mindset with a strong problem-solving ability

Flexibility and adaptability in a fast-paced work environment