Government Relations Executive

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Government Relations Executive who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission:
Every door, every day.

Team noon has some of the fastest, smartest, and hardest-working people we ve encountered. With a young, aggressive, and talented team, we re driving major missions forward.

The Public Relations Officer (PRO) is responsible for managing all external government and authority interactions related to trade licenses, approvals, renewals, and permits across their designated Emirates.

This role is crucial to maintaining regulatory compliance, ensuring timely submissions, and supporting store readiness in alignment with Noon’s rapid expansion roadmap. The PRO acts as the official representative of Noon with government entities, ensuring all regulatory and licensing processes are completed efficiently, accurately, and in full compliance with UAE laws.

• Manage end-to-end trade license (TL) processes including name reservations, new license issuance, modifications, and renewals.
• Liaise directly with the respective licensing bodies:
• Dubai: DED, Trakhees, Dubai Municipality.
• Abu Dhabi: ADDED, Civil Defense, Department of Urban Planning.
• Sharjah & Northern Emirates:
  Sharjah Municipality, Ajman Municipality, and RAK Economic Department.
• Ensure timely renewal of all TLs to prevent store operational downtime.
• Prepare and track all TL-related payment requests, coordinate with Finance for FIN and cheque processing, and ensure proof of payment is submitted to the concerned authority.
• Maintain a master TL tracker showing status, expiry, renewal dates, and submission receipts across all stores.

• Coordinate and follow up on all government and semi-government submissions such as:
• Ejari / Tawtheeq registrations and renewals.
• SIRA approvals and system logins for security certifications.
• DCD / Civil Defense inspections and renewal of fire safety certificates.
• Municipality and Trakhees NOCs for layout changes, signage, and fit-outs.
• Act as the main point of contact between Noon and authority officers, ensuring smooth inspections, documentation reviews, and approvals.
• Prepare and submit all required application forms, supporting documents, and payment proofs as per each authority’s process flow.
• Maintain an organized record of all submission receipts, approval letters, and permits (both physical and digital).

• Work closely with the Assistant Manager – Compliance to ensure the regulatory tracker and compliance master file remain 100% up to date.
• Verify that all documents (trade license copies, Ejari, SIRA, DCD, insurance, and other authority certificates) are uploaded to the master database.
• Flag any upcoming expiries to management 30 days in advance to allow sufficient processing time.
• Ensure every new store location has a complete and validated compliance file before launch.
• Coordinate with landlords and legal teams to collect required tenancy or ownership documents to support authority applications.
• Participate in internal audits of compliance documents and address gaps immediately.

• Build and maintain strong professional relationships with key representatives in each authority office to facilitate faster processing.
• Maintain an updated directory of contact persons within DED, ADDED, Trakhees, SIRA, Civil Defense, and all relevant departments.
• Represent Noon professionally during all authority inspections and meetings.
• Coordinate with external PRO agencies or consultants (if engaged) to ensure full alignment with Noon’s procedures.
• Provide clear and…