Retention Desk Executive; English Desk

Job Description – Retention Desk Executive (English Desk)

📍

Location:

Dubai, UAE (Onsite)

🕒 Availability: Immediate

💰 Compensation: Competitive salary + Performance Commissions

• Build and maintain strong client relationships through regular communication and excellent service.
• Understand customer needs, address concerns, and manage risks proactively.
• Ensure consistently high levels of satisfaction and loyalty.

• Identify opportunities to upsell and cross-sell trading products/services to existing clients.
• Provide tailored information aligned with evolving client needs and market conditions.

• Work closely with internal teams to resolve issues and align on client-impacting decisions.
• Ensure a cohesive, strategic approach to retention and business growth.

• Conduct regular check-ins and proactive outreach to strengthen engagement.
• Provide training, guidance, and support to help clients maximize trading opportunities.

• Act as the main point of contact for client concerns and complaints.
• Collaborate across departments to ensure quick and effective issue resolution.
• Maintain strong customer relationships while resolving problems effectively.

• Achieve and exceed daily, monthly, and quarterly retention, sales, and upselling targets.

• Collect and analyze client feedback on their trading experience.
• Share insights with management and internal teams to improve service delivery.

• Stay updated with industry trends, platforms, and market dynamics.
• Apply insights to strengthen retention strategies and boost client satisfaction.

• Maintain accurate client records, trading activity logs, and retention data.
• Prepare reports on performance, risk management, and client progression.

• Follow company risk management processes and policies.
• Identify, assess, and mitigate potential business and customer risks.

• Minimum 1 year of experience in Forex/Online Trading (sales, account management, or retention).
• Proven track record of managing high-value clients and achieving strong deposit volumes.
• Strong understanding of trading platforms, retention tools, and client psychology.
• Fluent English (spoken & written) – additional European languages are an advantage not mandatory.
• Smart, proactive, and resourceful with strong persuasion and negotiation skills.
• Target-driven, resilient, and motivated by results.

• Competitive Salary + Performance Commissions
• Work in a diverse, international environment.
• All leads provided – no need to bring your own book of clients.
• Excellent career growth in a fast-paced, performance-oriented culture.