B2B Sales Coordinator

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US $ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas.

We believe in making Great Moments for Everyone, Every day.

B2B Sales Coordinator | MAF Life Style | Operations

The B2B Sales Coordinator will be responsible for supporting the B2B Sales Manager with the administrative tasks related to Business-to-Business Sales department ensuring an exceptional service is delivered.

• Responsible for the preparation of daily individual report and other sales/KPI reports.
• Answer and direct customer phone calls and ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the manager when necessary.
• Responsible for maintaining department filing system ensuring customers data are updated and filed at all times.
• Compile and format statistical and budget related reports, maintain related databases and enter new data as required.
• Prepare quotations for customers based on the customer and business requirements.
• Liaise with the store teams and interior designers to ensure availability of stocks.
• A champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customers.
• Support internal teams as and when required through the sales process ensuring maximum benefit to the business.

• High School Certificate
• 2 years retail experience in cash handling and/or secretarial experience
• Proficient customer service
• Problem solving
• Working knowledge of Microsoft Office Suite – Word, Excel, PowerPoint and Outlook.

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.