Senior Associate Director

About The Job

To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.

• Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.
• Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targets, transactions.
• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
• Creation of sales call plans to acquire large prospective customers through referrals.
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
• Ensure KYC/AML updates, proper zero error documentation.
• To be able to detect any suspicious transactions, Money laundering, forgeries etc.
• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.

• Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Adapting to multi-cultural environment.
• In-depth knowledge of capital markets and financial planning

Internal

• Product Manager – Priority Banking - for Launch and implementation of product campaigns
• Customer Service Manager - WM - for Product services to the customers
• Unit Heads – Treasury - Implementation of sales strategies
• Branch Managers - Implementation of sales strategies
• Marketing Manager - WM - Coordinate marketing and research activities.
• Country Money Laundering Prevention Officer.

External

• Existing and Prospective Customers - for Acquisition and retention of business

• Ability to maintain a highly decent professional environment in the Priority Centre.
• Educate Clients on using of other delivery channels.

• Manage Conduct
• Manage Risk
• Manage People
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience

• University Graduate.
• Relevant experience in sales and relationship management.
• Experience in handling all Banking & Investment Products.
• Demonstrated ability in sales planning.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Computer literacy at the user level.
• Adapting to multi-cultural environment.
• In-depth knowledge of capital markets and financial planning.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank…