Associate Manager - Operations

Associate Manager - Operations | MAF Retail | Head Office UAE

The Associate Manager – Operations will be supporting the Operations Team by ensuring smooth communication, accurate reporting, and efficient administrative coordination between the Head Office, stores, and other departments. This role plays a key part in maintaining operational excellence and supporting the execution of company-wide initiatives.

• Ensure clear communication and alignment between various internal departments.
• Act as a point of contact between Stores, Operations, and other Head Office teams.
• Prepare and distribute comprehensive communication materials for stores and other business areas.
• Ensure all information is clear, structured, and aligned with operational standards.
• Prepare and maintain various operational performance reports.
• Support the team in analyzing KPIs and identifying improvement opportunities.
• Process and follow up on customer complaints in coordination with relevant departments.
• Ensure timely resolution and high customer satisfaction.

• Bachelor’s degree in business administration, Retail Management, or related field (Preferred).
• Previous experience in retail operations, administration, or a similar role is an advantage.
• Strong communication and coordination skills.
• Excellent organizational abilities with high attention to detail.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Strong problem-solving mindset and customer-oriented thinking.

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.