Program Manager, MENA Buyer Abuse Prevention

Program Manager, MENA Buyer Abuse Prevention

Job  |  for E-Commerce LLC - G32

Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Program Manager to join the MENA Returns and Business Waste. The scope is to enhance sellable yield and value recovery for return and reject products. You will own Cost of doing business goals by reducing financial losses from reverse leg returns & rejects.

Amazon’s vision is to be ‘earth’s most customer centric company’ and the PM will be:

• Assuming end to end ownership for metrics and program initiatives of sellable yield and associated P&L impact.
• Identifying opportunities, defining solutions, getting leadership buy-in, prioritizing resources for the identified programs.
• Leading new programs to improve value recovery funnel for customer returns/rejects.
• Working with multiple teams including Supply Chain, Category, CS, Transportation, Finance and the FCs, and Tech to run the programs.
• Designing and implementing customer‑centric solutions to drive sustainable operations.
• Delivering through influencing other teams to change, using quantitative and qualitative data provided to stakeholders with often conflicting KPIs.

Key traits required for the role:

• Entrepreneurial spirit to identify and kick‑start new program.
• Customer obsessed.
• Extensive stakeholder management and relationship building.
• Compelling written and oral communication skills.
• Enthusiastic about solving complex problems.
• Comfortable operating in fast‑paced environment.
• A data‑based decision maker and comfortable operating large & complex dataset for insight generation.
• Willingness to roll up sleeves and take care of emerging operational issues.

This role is a fixed 12‑month contract and will be based out of Cairo (EGY) office.

• 3+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.

• 3+ years of driving end‑to‑end delivery, and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

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