Senior Officer - Credit Card Products

To assist in cards product management function by providing advanced offers & services to cards customers in order to ensure the Bank will achieve its strategic goals.

Product Management:

• Assist in developing different card products to ensure better offers for card customers
• Assist in enhancing the features and benefits on the existing and new products.
• Get customized offers for card product based on the banks customer segmentation policy.
• Ensure to keep track of key features and benefits on other cards offered and work closely with Product Manager to improve the DIB card benefits.
• Ensure timely and effective roll out of marketing communications and promotions

Portfolio Management:

• Deliver required results in the portfolio programs like Activation, Usage of card, Voluntary Attrition management as per the SOPs of the bank
• Assist in monitoring the cards life cycle management team in order to ensure better services to cards customer.

Vendor Management:

• Acquire and manage partner relationships for strategic and tactical promotions for card product
• Develop new and strengthen existing business relationships with vendors to ensure consistent delivery of agreed service levels

Compliance with Sharia Requirements:

• Ensure all customer transaction documents required by Business are duly approved by both Shariah and Legal and maintain record thereof
• Ensure all customer communication is duly approved by Shariah and maintain record thereof

Stakeholder management:

• Coordinate with sales, operations, credit, IT, BPA, Shariah, legal, audit and collections for achievement of Product sales, profitability, and positioning objectives

• Minimum 2 - 3 Years' experience with a retail industry background having consumer behavior, marketing and product development practices.