Account Manager

Role Purpose

The Account Manager for VCA Projects is responsible for managing client relationships, overseeing project delivery, ensuring customer satisfaction, and driving business growth by successfully coordinating VCA project initiatives. The role is particularly suited for candidates with experience in culture, media, or international agency environments.

• Client Relationship Management:
  • Serve as the primary point of contact for clients
  • Build and maintain strong, long‑term relationships with key stakeholders
  • Understand client needs and align project objectives to deliver optimal solutions
• Project Oversight and Delivery:
  • Ensure successful planning, execution, and completion
  • Coordinate internal teams and external partners to meet project timelines and quality standards
  • Monitor project progress, manage risks, and resolve issues proactively
• Business Development:
  • Identify opportunities to expand services or introduce new projects with existing clients
  • Contribute to proposals, presentations, and project pitching to clients
  • Support revenue growth through upselling and cross‑selling of project‑related solutions
• Collaboration:
  • Work closely with internal teams including technical, operations, and finance
  • Ensure seamless communication between clients and internal stakeholders
  • Support strategic planning for project portfolio growth and optimization

• Proven experience in account management or project management, ideally within culture, media, or international agency sectors.
• Strong understanding of project delivery processes and client engagement.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proactive, results‑oriented, and client‑focused mindset.

• Account management & client relations
• Project planning and coordination
• Stakeholder management
• Risk and issue management
• Reporting and performance analysis