About
strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want — low prices, vast selection, and convenience — continues to grow and evolve as a world‑class e‑commerce platform. Amazon's evolution from Web site to e‑commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role:
Account Management – Vendor Consultant. As part of the Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors. The SPEG team is looking for a bright, customer‑centric, driven, and creative candidate to join our team.
You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, catalog management, inventory management, finance, operations, and online marketing to drive performance of strategic vendor partners at Amazon.
In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, including marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. You will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.
In addition, you are expected to proactively identify areas for growing Vendor’s business by developing strategies.
Work days – Sunday - Thursday
Responsibilities- Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers.
- Partner with the Retail Category Team and manage the vendor relationship by championing the vendor’s needs at Amazon.
- Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
- Build and execute a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
- Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
- Conduct deep‑dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience.
- Provide thought leadership around planning, roadmaps and execution.
- Establish long‑term partnerships with key vendor partners for the group of vendors handled.
- Support the launches of new programs, categories and features.
- Conduct regular W , MBRs with the vendors to highlight business metric performance and build action plans.
- An understanding of and passion for e‑commerce.
- Language preference – Proficiency in Arabic.
- Work experience is preferred (5+ years). Relevant experience in vendor management, sales, post‑sales, account management, and business development in managing B2B business.
- Exposure to retail buying, retail planning & allocation, product/project management, marketing or e‑commerce will be a plus.
- Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
- Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions‑oriented.
- Operate in a fast‑moving and sometimes ambiguous environment with full control and responsibility of achieving business…
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