Key Account Manager - Arabia

Key Account Manager – Arabia & Africa

Airalo, the world’s first eSIM store, helps people connect in over 200+ countries and regions. We are building the next digital service that revolutionizes the telecom industry. As a travel‑tech company committed to diversity, inclusion, and equity, our team is spread across 50+ countries on six continents.

You are self‑disciplined, authentic, and committed to quality in your work. You thrive independently, manage multiple projects, and communicate clearly. You are analytical, detail‑oriented, and enjoy getting your hands dirty, welcoming cultural differences, and fostering collaboration.

Position
:
Full‑time / Employee

Location
:
Remote‑first

Benefits
:
Health insurance; work‑from‑anywhere stipend; annual wellness & learning credits; all‑expenses‑paid company retreat; and other benefits.

We’re looking for a driven Key Account Manager to lead partner success and growth across Africa and Arabia. The role oversees a portfolio of strategic B2B and B2B2C partners—travel companies, corporates, fintech platforms, banks, OTAs, mobile providers, and super apps—ensuring retention and continuous value growth. This high‑visibility commercial role blends relationship management, commercial acumen, strategic thinking, and leadership, and works cross‑functionally with Product, Marketing, Finance and Operations.

• Lead the account‑management strategy for all key partners across Africa & Arabia, driving partner growth, performance, and satisfaction.
• Build deep, trusted relationships with strategic partners—from onboarding through long‑term success.
• Identify upsell, cross‑sell, and expansion opportunities across product lines (e.g., API, white label, card‑linked offers, corporate plans).
• Position digital products as high‑value ancillary revenue streams for travel and financial‑services providers.
• Serve as a senior commercial point of contact for priority accounts, often involving C‑level partner relationships.
• Collaborate with the wider Partnerships, Product, and Marketing teams to meet partner needs and realize growth opportunities.
• Proactively manage partner performance using data, insights, and KPIs to spot trends, mitigate risks, and unlock growth.
• Ensure contracts, SLAs, and partner communications are tracked and actioned in a timely and professional manner.
• Help shape the evolution of Airalo’s partner experience—contributing to scalable processes, playbooks, and best practices.

• 6+ years in account management, partnerships, or business development roles with proven experience growing strategic accounts in B2B/B2B2C models.
• Experience in the travel and / or telecom industry, or key account management in a consumer business.
• Excellent relationship‑building, negotiation, and communication skills.
• Data‑driven mindset with strong commercial acumen.
• Ability to narrate Airalo’s unique story and pitch it effectively to customers and partners.
• Experience with sales techniques, including effective questioning, objection handling, consultative selling, and solution selling.
• Fluent in English; fluency in Arabic is a strong advantage.
• Experience working with CRMs (Hub Spot).

To apply, click the link above. By applying, you acknowledge and agree that, if successful, Airalo may request background checks as a condition for entering into an agreement with you. These checks will only occur upon prior consent and at the end of the selection process, and will be strictly limited to what is allowed under applicable laws. All data shared will be processed in accordance with our Privacy Policy.

Airalo is an equal‑opportunity employer and values diversity, equity, and inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout the interview process.

We may use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, contact us.