Head of Key Account Manager - PSP

Ladder Box Ltd is a Cyprus incorporated company, registered under HE467834 and licensed by the Ministry of Labour under number 519.

On behalf of a global payments group, we are seeking an experienced Head of Key Account Manager to join their commercial team. The ideal candidate will bring a strong background in iGaming and a proven track record in managing high-value merchant relationships, driving revenue growth, and ensuring exceptional client satisfaction within a fast-paced payments environment. As a Head of Account Manager, you will serve as the primary point of contact for a portfolio of key merchants, ensuring their success while identifying new growth opportunities across payment solutions, acquiring, and risk management services.

• Manage and grow a portfolio of key merchants in the iGaming and high-risk verticals.
• Develop and maintain strong, long‑term relationships with clients, acting as their trusted payment advisor.
• Understand client business models and payment needs to provide tailored PSP solutions.
• Proactively identify upsell and cross‑sell opportunities across payment products, geographies, and currencies.
• Collaborate closely with internal teams (Sales, Risk, Compliance, Operations, and Product) to ensure seamless client experience.
• Monitor account performance, KPIs, and transaction trends to optimize processing and profitability.
• Lead regular business reviews and strategic discussions with clients.
• Handle contract renewals, negotiations, and issue resolution promptly and professionally.
• Represent the company at industry conferences, expos, and networking events.

• 3–5+ years’ experience in Key Account Management or Business Development within a PSP, acquirer, or iGaming company.
• Deep understanding of iGaming operators, affiliates, and payment flows in regulated and grey markets.
• Strong knowledge of card acquiring, alternative payment methods (APMs), and FX settlements.
• Excellent relationship‑building, negotiation, and presentation skills.
• Strong analytical mindset with the ability to interpret transaction data and business metrics.
• Self‑driven, commercially oriented, and able to manage multiple accounts in a dynamic environment.
• Fluency in English (additional languages are a plus).

• Competitive salary package depending on experience.
• Annual performance‑based bonus.
• Private health insurance and relocation support if required.
• Dynamic, international, and fast‑paced environment within a leading PSP.
• Career growth opportunities within an expanding global payments group.