Mid-Corp Relationship Manager - C14

The Mid-Corp Relationship Manager is a strategic professional who closely follows the latest trends in their field and adapts them for use within their job and the business. They are typically one of a small number of people in the business who provide the same level of expertise. Excellent communication skills are required to negotiate internally, often at a senior level.

Developed communication and diplomacy skills are needed to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. They are responsible for a degree of technical strategy and for staff management issues, including resource management and allocation of work within the team or project.

• Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations.
• Introduces solutions to clients in building and strengthening an effective portfolio.
• Works with product specialists and subject matter experts to structure innovative and customised solutions that meet clients’ individual needs.
• Works closely with the Case Manager on the onboarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met.
• Identifies cross‑sell opportunities to deepen and increase share of wallet.
• Maximises client experience by proactively sharing market updates, trend and intelligence.
• Drives innovation in the solutions we provide clients and further develops the business where necessary and appropriate.
• Executes strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB).
• Networks with clients to identify avenues for new business opportunities.
• Administrates the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes.
• Ensures compliance with regulatory requirements and Citi's policies/guidelines at all times.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 10+ years of experience.
• Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients.
• Intermediate to advanced credit skills; structures more complex deals, including global transactions.
• Expert level Early Warning Detection skills.
• Expert level credit skills; capable of structuring all credit deals and guiding staff through the credit deal approval process.
• Advanced knowledge of Citi’s credit‑process and credit‑appetite.
• Ability to work effectively in a team setting.
• Ability to coordinate multi‑functional teams to deliver an exceptional client experience.
• Excellent interpersonal, communication and influencing skills (e.g., negotiation, consultative skills, leadership).
• Ability to work under pressure while making sound decisions.
• Highly focused, able to rapidly identify key priorities and communicate them clearly.
• Accountable for significant direct business results or authoritative advice regarding the operations of the business.
• A proactive approach in looking for ways to strengthen business relationships with clients, delivering a simple, secure and seamless client experience.
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients.
• Able to quickly adapt priorities based on the latest data insights.

• Bachelor’s/University degree;
  Master’s degree preferred.

Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.