Associate Director - Careem Box

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive.

We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

You will join Careem’s New Ventures team - the launchpad for our next big bets. It’s where bold ideas become businesses that move our region forward. Careem Box is our B2C delivery service that empowers users to seamlessly send, receive, or shop for items across the city — all through a few taps on the app! As part of this dynamic and entrepreneurial team, you will help shape Careem’s next growth horizon, working alongside passionate owners who embody ambition, innovation, and an unwavering commitment to creating value for our customers, partners, colleagues, and Captains.

We are looking for an ambitious and entrepreneurial Associate Director to lead Careem Box operations across the UAE and Jordan. We’re seeking someone who takes full ownership of driving growth, optimizing performance, and delivering the bold P&L ambitions we’ve set for each market.

This role calls for a true go-getter — someone who embraces challenges, moves fast, and finds solutions no matter what stands in the way. They bring structure and commercial rigor to everything they do, driving excellence across every part of the operation. Beyond flawless execution, we’re looking for someone who thinks creatively — finding new ways to scale, differentiate, and make Careem Box the most dependable delivery partner in the region.

• Own the full P&L and strategic performance of Careem Box in UAE and Jordan - guiding growth, commercial, marketing, and operational functions to deliver sustainable business impact.
• Define and execute high-impact market strategies to drive customer acquisition, engagement, retention, and lifetime value, while continuously improving platform efficiency and unit economics.
• Lead commercial and strategic partnerships, unlocking new demand channels and enhancing the value proposition for both senders and couriers.
• Drive operational excellence at scale, optimizing key metrics such as delivery speed, reliability, and cost-to-serve across complex and dynamic markets.
• Influence cross-functional priorities by working closely with Product, Data, Marketing, Growth, Finance, Legal, and Care teams to overcome barriers, launch new capabilities, and deliver seamless market operations.
• Leverage data and insights to monitor performance, identify key trends, and guide strategic decision-making and resource allocation.
• Represent Careem externally, building strong relationships with regulators, partners, and ecosystem stakeholders to advance the business and ensure compliance with local laws.

• Strong business acumen with proven P&L ownership and the ability to connect strategic vision to commercial impact.
• Structured problem-solving skills with a sharp commercial mindset and the ability to turn insights into action.
• A go-getter attitude – driven, resourceful, ready to roll up your sleeves to get things done.
• Exceptional stakeholder management and communication skills, with the ability to align diverse teams around shared goals.
• Experience leading cross-functional teams in fast-paced, high-growth environments.
• Creativity and curiosity to challenge the status quo, find new growth levers, and think outside the Box.
• Experience in B2C tech, delivery, or logistics environments is a plus, especially in…